How we prove it works.

1. 01

   Lead response and follow-up

   Leads from four channels, picked up by whoever was free. After-hours leads waited until morning.

   Baseline, recorded before launch

   • Median time to first response
   • Share of leads answered after hours
   • Appointment set rate

   Reported after

   • Response time, every lead
   • Appointments set
   • Follow-up coverage per customer

   Measurement period

   First 90 days, against 30 days of baseline

   Where a manager approves

   A manager approves pricing, trade value and off-policy terms.

2. 02

   Service-to-sales

   Customers with strong equity came through the service drive daily. Nobody had time to check.

   Baseline, recorded before launch

   • Service customers with equity, per month
   • How many were contacted

   Reported after

   • Qualified customers contacted
   • Appointments from the drive
   • Vehicles acquired

   Measurement period

   First 90 days, against the prior quarter

   Where a manager approves

   The sales manager decides who is approached and what is offered.

3. 03

   Repetitive operations

   Advisors and BDC re-keyed the same data into two systems and answered status calls by hand.

   Baseline, recorded before launch

   • Hours of manual entry per week
   • Inbound status calls per day

   Reported after

   • Hours returned, by department
   • Exceptions and who resolved them

   Measurement period

   First 60 days, against a two-week time study

   Where a manager approves

   A named person owns every exception.

We are not yet publishing client results. Figures appear here only with a dealer's permission and a measured baseline.